Privacy & Cookie Policy

1. Data Controller

MK Company Sagl Via Bottogno 2 6962 Viganello Switzerland

• Registered office: Lugano
• Email: info@mk-company.ch
• Phone: +41 79 854 05 66
• UID / VAT number: CHE-270.662.957
• Commercial register: CH-501.4.029.761-0

2. Scope of This Notice

This Privacy & Cookie Policy describes how MK Company Sagl collects, uses, stores and, when necessary, discloses personal data in connection with browsing the website, the purchase of event tickets, order management, payment management, the issuance and verification of tickets, contact and support requests, and the use of cookies and similar technologies.

Data processing is carried out in compliance with applicable Swiss data protection legislation, in particular the Federal Act on Data Protection (FADP).

3. Personal Data Processed

Depending on the use of the website, MK Company Sagl may process:

• first and last name;
• email address;
• phone number, when requested;
• billing address;
• information relating to orders;
• event and type of ticket purchased;
• quantity of tickets;
• transaction amount;
• selected payment method and payment status;
• order identifiers;
• data necessary for ticket issuance and verification;
• QR codes or barcodes associated with tickets;
• content of communications sent via forms or email;
• IP address and information relating to browser, device and operating system;
• date and time of access, technical and security data;
• cookies and similar technologies.

MK Company Sagl collects the data necessary for the purposes for which it is processed, in compliance with the applicable principles of proportionality and data minimisation.

4. Purposes of Processing

Personal data may be processed to:

• enable the functioning of the website and browsing;
• manage the cart, checkout and orders;
• process payments;
• issue and send electronic tickets;
• verify the validity of tickets at entry;
• prevent duplication or unauthorised use of tickets;
• communicate with the customer in relation to the order or event;
• provide support and manage any refunds;
• fulfil administrative, tax and accounting obligations;
• prevent fraud, abuse and security issues;
• ensure the security and technical stability of the website;
• exercise or defend any legal claims;
• comply with legal obligations or requests from competent authorities.

5. WooCommerce and Order Management

The website uses WooCommerce to manage the online store, cart, checkout and orders. During the purchase process, the data necessary to manage the order and provide the tickets purchased is collected.

The customer may also make a purchase as a guest, without being required to create an account, when this option is available on the website.

Order data is retained for the period necessary to manage the contractual relationship and, when required, to fulfil legal, accounting and tax obligations.

6. Card Payments - WooPayments

For payments by credit or debit card, the website uses WooPayments. When a payment is made, the data necessary to manage the transaction may be disclosed to the providers involved in processing the payment.

MK Company Sagl does not directly store on its website the complete credit or debit card number or the related security code.

Limited information relating to the transaction may be stored or made available, such as payment method, payment status, amount, transaction date, any transaction identifiers, and partial or tokenised payment method data, where technically provided for.

Payment providers may process data in accordance with their respective data protection notices and the regulations applicable to them.

7. Payments via TWINT

The website allows, when available at checkout, payment via TWINT. To process the payment, the data necessary for the transaction is transmitted or made available to the parties involved in the TWINT service.

MK Company Sagl receives the information necessary to correctly identify and manage the transaction and the order. Data processing carried out directly by TWINT and any financial institutions involved is also governed by their respective terms and data protection notices.

8. FooEvents and Electronic Tickets

The website uses FooEvents for WooCommerce and related extensions to manage electronic ticketing.

For the creation, issuance and verification of tickets, data such as the name of the purchaser or attendee, when requested; email address; order data; event purchased; ticket category; ticket number; QR code or barcode; and ticket validity and usage status may be processed.

This data is used to allow admission to the event, verify the validity of the ticket and prevent duplication or fraudulent use.

9. Contact Forms

The website may use online forms, including through tools such as WPForms, to allow users to contact MK Company Sagl. When a user submits a form, the data voluntarily entered is processed, for example name, email address, phone number, message content and any other information provided by the user.

This data is used to respond to the request and manage the related communication.

10. Communications and Electronic Mail

The website uses technical tools for the correct delivery and management of system-generated emails, including order confirmations, ticket-related communications and administrative messages. Certain data relating to email delivery may be recorded temporarily for technical, diagnostic and security purposes.

11. Hosting, Security and Technical Data

While browsing, the server and security tools may automatically record technical information such as IP address, date and time of access, page requested, browser, operating system, referrer, technical errors, access attempts or potentially harmful activity.

This data is processed to enable the functioning of the website, ensure its security, prevent unauthorised access and diagnose technical problems.

12. Backups

To protect the website and data against accidental loss or technical problems, backup copies may be made. Backups may temporarily contain personal data present on the website at the time of the copy. Such copies are used exclusively for security, business continuity and website restoration purposes.

13. Newsletter and Promotional Communications

The website may include technical tools intended for the management of newsletters or promotional communications. MK Company Sagl uses data for direct marketing purposes only where this is permitted by applicable law and, where required, on the basis of the data subject's consent.

Subscription to any newsletter is separate from the purchase of a ticket. The user may unsubscribe from promotional communications via the link included in the relevant emails or by contacting MK Company Sagl.

14. Recipients and Service Providers

To the extent necessary to manage the website and services, certain data may be processed by or disclosed to external providers, including hosting providers, e-commerce service providers, payment service providers, ticketing services, WordPress technical providers, email service providers, IT security services, backup providers, administrative, tax or legal consultants, and public authorities where required by law.

MK Company Sagl remains responsible for the processing of data carried out in connection with its activity in accordance with applicable law, even when it engages external providers.

15. Processing of Data Abroad

Some technology providers used by the website may be based or have infrastructure outside Switzerland. As a result, certain personal data may also be processed abroad.

Where a destination country does not guarantee a level of data protection considered adequate under Swiss law, appropriate measures and safeguards required by applicable regulations are adopted where required.

16. Data Retention

MK Company Sagl retains personal data only for as long as necessary for the purposes for which it was collected. Data relating to orders, payments and transactions may be retained for longer periods when necessary for accounting obligations, tax obligations, contract management, fraud prevention, the protection or exercise of legal claims, or other obligations provided for by law.

At the end of the necessary period, data is deleted or anonymised to the extent technically and legally possible.

17. Cookies

The website uses cookies and similar technologies. Cookies are small files or identifiers that may be stored on the user's device or associated with their browsing session.

They may be used to ensure the technical functioning of the website, retain the contents of the cart, manage checkout, process payments, maintain a session, store preferences, prevent fraud, ensure security and improve the operation of the website.

18. Technically Necessary Cookies

Some cookies are necessary to provide the services requested by the user. These include, for example, cookies necessary for the WooCommerce cart, checkout, order management, session, security, payment and any authentication. Without such cookies, some features of the website may not function correctly.

19. Statistical and Marketing Cookies

At present, MK Company Sagl does not use tools such as Google Analytics, Google Tag Manager, Meta Pixel or similar cookie-based advertising profiling systems on this website.

Should statistical, measurement, profiling or marketing tools involving the use of cookies or similar technologies be introduced in the future, this notice will be updated and the necessary measures required by applicable regulations will be adopted, including any tools for managing user preferences or consent.

20. External Services

Some pages may embed content or features provided by third parties. Such services may receive technical information, including the user's IP address, when necessary to provide the requested feature. External providers also process data in accordance with their own data protection notices.

21. Data Security

MK Company Sagl adopts appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, destruction and misuse. The website uses secure HTTPS connections. However, no electronic system can guarantee absolute security.

22. Rights of the Data Subject

To the extent provided by applicable legislation, the data subject may request information regarding the processing of their personal data and, where applicable, obtain access to their data, obtain the correction of inaccurate data, request the deletion of data, object to certain processing, and request the delivery or transfer of their data in the cases provided by law.

These rights may be limited where the retention or processing of data is necessary to comply with legal obligations or to protect legitimate interests.

23. Data Protection Requests

Requests relating to data protection may be sent to:

MK Company Sagl Via Bottogno 2 6962 Viganello Switzerland Email: info@mk-company.ch Phone: +41 79 854 05 66

MK Company Sagl may request information necessary to verify the identity of the person submitting a request.

24. Changes to This Notice

MK Company Sagl may update this Privacy & Cookie Policy to adapt it to regulatory, technical or service-related changes. The version published on the website is the one applicable at the time of consultation.